Terms and Conditions

Overview | Details | Corporate Gift Cards | FAQ's | Terms & Conditions

Effective November 2008

1. What are these terms?

When you use your card, these terms will apply. Throughout these terms you will see words that are in bold. These are words with a specific meaning. You can find out the meanings of these words in section 22 of these terms. In addition:

• 'You' means the person who will use the card.'Your' has a corresponding meaning; and
• 'We' means New Zealand Post Limited and our successors, assignees and authorised agents. 'Our' and 'us' have corresponding meanings.

2. When will these terms apply?

You agree to be bound by these terms as soon as you have either signed or used your card.

3. When can these terms change?

We may change any of these terms by giving 14 days’ notice before we make a change.

4. What must you do when you receive your card?

When you receive your card you must sign it immediately, with your usual signature, in the space provided on the back of the card.

5. Who owns your card?

Your card is our property. Your card may not be copied or reproduced in any circumstances. You must return your card to us or destroy your card if we ask you to.

6. How can you keep your card safe?

You must:

• keep a secure record of your card number and the date on which your card expires;
• keep your card safe;
• sign your card as soon as you receive it;
• always remember to take your card back after using it; and
• provide us with all necessary assistance to recover any unauthorised amount paid from your available balance.

You must not:

• allow any other person to use your card;
• give your card number to any unauthorised person;
• interfere with the magnetic strip on your card; or
• leave your card in an unattended wallet, purse or vehicle or anywhere where another person could remove your card without being noticed.

7. What if your card expires, or is lost or stolen, or damaged or faulty?

Expired cards

Your card will expire on the date printed on the front of your card. If your card has expired, you must not continue to use it. Instead, you must destroy your expired card.

If there is an unused available balance on your card at the time your card expires, that unused available balance will become our property.

Lost or stolen cards

You must have registered your card on the card website within 21 days of the card being purchased before you can report your card lost or stolen. You must notify us immediately if your card has been lost or stolen by calling the customer service number or calling into any PostShop. You will be asked to provide your name, your card number, the date on which your card expires and a history of the purchases that you have made with your card. We will issue you a new card on request.

Any unauthorised transaction that takes place after you have notified us that your card has been lost or stolen will not be debited from your available balance.

Any unauthorised transaction that takes place before you have notified us that your card has been lost or stolen will be debited from your available balance, unless our customer service number is temporarily unavailable. In this situation we will be responsible for any unauthorised transaction that takes place before you have notified us that your card has been lost or stolen, provided we are notified within a reasonable time after the service is restored.

Damaged or faulty cards

You must notify us immediately if your card has been damaged or is faulty. You must destroy any damaged or faulty card. We will issue you a new card on request.

8. What can you do with your card?

You can use your card to purchase goods or services from selected merchants who accept Visa transactions electronically (but not for taxis and automated fuel dispensers for gambling or transactions requiring direct debits, recurring payments or instalments and for some services where the merchant requires identification). The amount of your purchase will be debited from your available balance. Some merchants (for example, hotels, motels and car rental agencies) may impose a hold amount.

9. What can you not do with your card?

You cannot:

• use your card to withdraw cash from an ATM;
• use your card to withdraw cash at any bank, financial institution or merchant;
• reload your card with further funds;
• obtain a refund of your available balance from us;
• use your card at taxis and automated fuel dispensers, for gambling and for some services where the merchant requires identification; 
• use your card at any merchant who requires you to set up direct debits, recurring payments or instalments to purchase goods and services;
• use your card if your purchase (plus the hold amount, if any) is more than your available balance;
• use your card if your available balance is less than any fees or costs that are payable; or
• stop the payment of any purchase you conduct with your card.

10. How can you pay for a card?

Cards can be purchased from PostShops using cash or EFTPOS. However, due to legal requirements, if you load a card purchased from a PostShop with over $100 (not including the purchase price), a portion of the payment must be made using EFTPOS (this can be as little as 5 cents).

Cards can be purchased from the card website using a credit card.

11. What fees and costs do you have to pay?

We will charge fees for any services we provide. We will deduct those fees from your available balance. A list of our current fees is available on the card website. We may change the amount of those fees or impose new fees as long as we give at least 14 days’ notice before we make a change or impose a fee.
If we incur any costs in relation to your card or for any services that we provide, we will debit those costs from your available balance, if we wish.

12. Is interest payable on your available balance?

There is no interest payable to you on your available balance.

13. What happens if you exceed the available balance on your card?

If:

• you debit an amount in excess of your available balance at that time; or 
• your available balance is not sufficent to cover any fees or costs

you agree to repay that amount, or such amount as is necessary to cover any such fees or costs, as the case may be, to us within 30 days of debiting that amount or incurring such fees or costs.

14. When can we cancel or suspend your card?

Cancellation or suspension without notice

We may cancel or suspend your card without notice if we think there is a good reason to do so. This might include if:

• we believe your card has been misused;
• we are obliged to do so to protect you or us;
• we believe your card was purchased with counterfeit or laundered money;
• there is a dispute over the ownership of your card;
• there is no available balance of funds on your card; or
• you have breached any of these terms.

If there is an unused available balance on your card at the time we cancel your card this way, at our discretion that unused available balance will become our property.

Cancellation with notice

We may also cancel cards by giving at least 14 days’ notice prior to cancellation.

If we cancel your card this way, you will be entitled to the return of your available balance by surrendering your card to us at any PostShop or by sending it to us at the address specified in the notice.

Please note that you cannot cancel your card.

15. Rate of exchange and currency conversion fee

When you use your card for foreign currency transactions, your transactions will be charged against your available balance in New Zealand dollars at a rate of exchange determined by Visa on the date it sends the transaction details to us.

We will charge you a fee for each foreign currency transaction on your card.

16. How do you check your available balance and transactions?

Checking your available balance and purchases made with your card

To check your available balance and the purchases made with, and the fees incurred on, your card, you can:

• visit the card website and follow the instructions;
• phone the customer service number and choose to speak to a customer services representative; or
• phone the customer service number and choose to use the automated system.

17. What happens if you want to dispute a purchase with your card?

You must have registered your card on the card website within 21 days of the card being purchased before you can dispute a transaction. Instructions for disputing a transaction are set out on the card website.

You are responsible for checking your available balance for any error relating to purchases made with your card. You must tell us within 30 days from the day on which an error occurred. Failure to report an error within this timeframe will mean that we cannot reverse the purchase and that you will have to pay for it. You should keep a record of the purchases made with your card in a safe place for future reference.

If you give someone your card details or allow a transaction to be processed before you receive goods or services, and you then do not receive those goods or services or are unhappy with them, you will not be able to reverse the transaction.

18. How will your personal information be held and used?

Privacy

In some cases, it may be necessary for us to collect personal information from you.

We will comply with all privacy laws and rules of confidentiality that apply to us. We may make enquires about any personal information that you provide to us in order to check the accuracy of the information.

Accuracy of information

We will do everything reasonable to ensure that your personal information is accurate and protected while we have it. You are responsible for telling us of any changes in your personal information.

You may ask us to show you the personal information we hold about you and if necessary make corrections to it.

Releasing information

If we are asked to provide personal information about you to another person, we will only do so in accordance with these terms, with your prior consent or as required by law.

You consent to us giving your personal information to:

• any member of the New Zealand Post Group and their franchisees;
• reputable market research organisations for the purpose of conducting market research for us;
• our assignees or potential assignees; and
• anyone that we need to contact in order to assist us in developing or running our business.

We may appoint agents, and disclose personal information about you to them, for the purpose of providing services to you. These agents will also operate in accordance with these terms. We may be required to release your personal information to persons such as law enforcement authorities, the courts or government agencies. We will release your personal information in this situation if we reasonably believe that the person requesting it has the authority to have it, or that we are required by law to release.

Recording phone conversations and use of electronic services

For security, training and evidentiary reasons we may record the phone calls that you make to the customer service number and your use of the card website.

19. What is our liability?

To the extent permitted by law, you agree that we will not be liable to you for any loss due to:

• any of your instructions not being sufficiently clear;
• any failure by you to provide correct information;
• any failure due to events outside our reasonable control;
• any system failure or industrial dispute;
• our taking any action required by law or regulation or court order;
• any third party obtaining access to your personal information on the card website; or
• any breach of these terms by you.

While every effort will be made to ensure that we provide correct information relating to your card and your available balance, we rely on many information sources and will not be liable for the accuracy of information from such sources.

20. Can you on sell your card?

You may not on sell your card or assign any of your rights and obligations under these terms. We may assign any of our rights and obligations under these terms to any other person or business, subject to such party assuming our obligations under these terms.

21. Indemnity

Except to the extent these terms or the law otherwise require, you agree to fully indemnify us and keep us fully indemnified for all costs in respect of your breach of these terms.

22. What do the words in bold mean?

ATM: automatic teller machine.

available balance: the available balance of funds on your card, of up to $500 (or $25,000 if you are a corporate customer).

card: a pre paid, non-reloadable debit card issued by us to you.

card number: the unique number printed on the front of your card.

card website: the Internet site at www.nzpost.co.nz/prezzycard.

customer service number: the 24 hour, 7 days a week toll free phone number: 0800 450 509.

hold amount: an amount a merchant may hold to cover expenses incurred by you. If no such expenses are incurred, the hold amount will be released at the end of the hold period.

notice: letting you know about something by public notice, press release, notice in PostShops or on the card website, or otherwise as we see fit.

these terms: the terms and conditions contained in this document (as changed, updated or replaced).

Visa: Cards NZ Limited, the licensor of the right to use the Visa brand and, in relation to a card, the registered designs and trade marks used on or in connection with it.